Refund policy
🔄 Our Return Policy
We Stand Behind Every Order.
Your satisfaction matters to us. If something goes wrong, we'll make it right — quickly and without the runaround.
🐾 🐾 🐾
✅ When We Accept Returns
We accept returns if your item arrives damaged, defective, or incorrect. Simply contact us within 48 hours of delivery with clear photo or video proof.
📋 Return Eligibility
To qualify for a return, your item must be:
- ✔️ Unused and in original condition
- ✔️ In its original packaging
- ✔️ Reported with your order number
❌ Non-Returnable Items
We're unable to accept returns for:
- Change of mind purchases
- Wrong size or color chosen by the customer
- Used or worn items
- Opened or used grooming/hygiene products (for pet safety reasons)
- Clearance or heavily discounted items
🚚 Shipping Charges
Shipping fees are non-refundable unless the error was on our side.
📧 How to Request a Return
Email us at zenvyrasupport1@gmail.com with your order number and proof of the issue. We'll guide you through the next steps.
💛 We're a small team that genuinely cares about getting this right for you and your pet.